Hey Digital review

Strong — 4 of 5 on this rubric’s scale, from Poor (1) to Excellent (5). This dimension carries 25% of the total score.

Benchmark — across the 21 other agencies evaluated in this discipline, this dimension runs Excellent 9 · Strong 10 · Adequate 1 · Weak 1. The typical agency here scores Strong, and 9 of them score higher than this one.

What this dimension measures: Optimizes and reports against pipeline, revenue, and CAC — not MQL/lead volume.

Scores high — Explicit revenue-over-MQL philosophy with proof scores 4-5.

Scores low — Lead-volume/MQL vanity is a red flag scoring 1-2.

What we found — Cases report acquisition and qualified-funnel movement, though closed-revenue proof is thinner. That is the high band above, which is why it scored Strong.

pipeline — the dollar value of open, qualified deals sales is working. “Pipeline created” ties marketing to money, where lead counts don’t.

CAC — customer acquisition cost: total sales and marketing spend divided by customers won — the number that says whether growth is affordable.

MQL — marketing-qualified lead: a contact marketing flags as promising — a form fill, a download — before anyone from sales has spoken to them. Easy to produce in volume, which is why MQL counts flatter and revenue numbers don’t.

funnel — the path from stranger to customer — awareness at the top, purchase at the bottom. “Full-funnel” means owning the whole path, not one stage.

Evidence: verified — checked against a named source you can open; the links under Sources below are where to check it yourself.

Strong — 4 of 5 on this rubric’s scale, from Poor (1) to Excellent (5). This dimension carries 17% of the total score.

Benchmark — across the 21 other agencies evaluated in this discipline, this dimension runs Excellent 17 · Strong 2 · Adequate 1 · Weak 1. The typical agency here scores Excellent, and 17 of them score higher than this one.

What this dimension measures: Runs demand across the funnel (demand creation + capture, multi-channel) rather than a single tactic.

Scores high — Integrated full-funnel programs score 4-5.

Scores low — One-channel lead-gen scores 2-3.

What we found — Paid media, landing pages, creative, and CRM-linked demand services are offered. That is the high band above, which is why it scored Strong.

funnel — the path from stranger to customer — awareness at the top, purchase at the bottom. “Full-funnel” means owning the whole path, not one stage.

CRM — customer relationship management system: the database of record for contacts and deals — HubSpot, Salesforce and kin.

Evidence: verified — checked against a named source you can open; the links under Sources below are where to check it yourself.

Adequate — 3 of 5 on this rubric’s scale, from Poor (1) to Excellent (5). This dimension carries 15% of the total score.

Benchmark — across the 21 other agencies evaluated in this discipline, this dimension runs Excellent 10 · Strong 7 · Adequate 3 · Weak 1. The typical agency here scores Strong, and 17 of them score higher than this one.

What this dimension measures: Real account-based motion — target-account selection, orchestrated plays, sales alignment — not just 'we do ABM'.

Scores high — Named ABM platform/process and outcomes score 4-5.

Scores low — ABM as a buzzword scores 2.

What we found — Account targeting is visible, but deep named-account orchestration is not strongly evidenced. That is between the two bands, which is why it scored Adequate.

ABM — account-based marketing: pursuing a named list of target companies with campaigns built for each, instead of advertising to a broad audience. Real ABM shows account lists and deal progress; a relabelled contact database is the common fake.

Evidence: verified — checked against a named source you can open; the links under Sources below are where to check it yourself.

Adequate — 3 of 5 on this rubric’s scale, from Poor (1) to Excellent (5). This dimension carries 15% of the total score.

Benchmark — across the 21 other agencies evaluated in this discipline, this dimension runs Excellent 6 · Strong 11 · Adequate 3 · Weak 1. The typical agency here scores Strong, and 17 of them score higher than this one.

What this dimension measures: Can stand up the measurement and RevOps plumbing (CRM, attribution model, funnel instrumentation) to prove the number.

Scores high — Strong RevOps/attribution capability scores 4-5.

Scores low — Reliance on platform dashboards scores 2.

What we found — CRM and pipeline claims exist, with limited independent proof of attribution architecture. That is between the two bands, which is why it scored Adequate.

attribution — working out which marketing touch actually caused a sale. Good practice names its model and its blind spots; bad practice quotes each ad platform’s self-graded numbers, which overlap and overclaim.

RevOps — revenue operations: the plumbing that connects marketing, sales and the CRM so revenue can be traced to what caused it.

CRM — customer relationship management system: the database of record for contacts and deals — HubSpot, Salesforce and kin.

funnel — the path from stranger to customer — awareness at the top, purchase at the bottom. “Full-funnel” means owning the whole path, not one stage.

Evidence: inferred — our reading of indirect evidence, not a documented fact.

Strong — 4 of 5 on this rubric’s scale, from Poor (1) to Excellent (5). This dimension carries 13% of the total score.

Benchmark — across the 21 other agencies evaluated in this discipline, this dimension runs Excellent 10 · Strong 9 · Adequate 2. The typical agency here scores Strong, and 10 of them score higher than this one.

What this dimension measures: Named B2B clients plus independent proof (Clutch/G2 reviews, case studies with pipeline outcomes).

Scores high — Verifiable roster with third-party reviews scores 4-5.

Scores low — Self-claims with no footprint score 1-2.

What we found — Recent SaaS cases include concrete funnel metrics. That is the high band above, which is why it scored Strong.

B2B — business-to-business: selling to companies rather than consumers — longer deals, more decision-makers.

pipeline — the dollar value of open, qualified deals sales is working. “Pipeline created” ties marketing to money, where lead counts don’t.

SaaS — software as a service: subscription software; as a client type it brings recurring revenue and metrics like churn and lifetime value.

funnel — the path from stranger to customer — awareness at the top, purchase at the bottom. “Full-funnel” means owning the whole path, not one stage.

Evidence: verified — checked against a named source you can open; the links under Sources below are where to check it yourself.

Strong — 4 of 5 on this rubric’s scale, from Poor (1) to Excellent (5). This dimension carries 10% of the total score.

Benchmark — across the 21 other agencies evaluated in this discipline, this dimension runs Excellent 15 · Strong 5 · Adequate 1. The typical agency here scores Excellent, and 15 of them score higher than this one.

What this dimension measures: Fit to the buyer's B2B category and funding stage (Series A/B vs enterprise; SaaS vs services).

Scores low — Named clients matching the buyer score 5; mismatch scores 1-2.

What we found — Explicit SaaS and technology focus.

B2B — business-to-business: selling to companies rather than consumers — longer deals, more decision-makers.

SaaS — software as a service: subscription software; as a client type it brings recurring revenue and metrics like churn and lifetime value.

Evidence: verified — checked against a named source you can open; the links under Sources below are where to check it yourself.

Adequate — 3 of 5 on this rubric’s scale, from Poor (1) to Excellent (5). This dimension carries 5% of the total score.

Benchmark — across the 21 other agencies evaluated in this discipline, this dimension runs Strong 3 · Adequate 3 · Weak 10 · Poor 5. The typical agency here scores Weak, and 3 of them score higher than this one.

Scores high — A public pricing anchor and month-to-month or short terms score 4-5.

Scores low — Opaque bespoke-only pricing or long lock-ins score 2.

What we found — Clutch lists a $5,000 minimum, while full retainers are custom. That is between the two bands, which is why it scored Adequate.

On the record — “Clutch lists a 4.6/5 rating from four reviews and a $5,000 minimum.” clutch.co ↗

retainer — a fixed monthly fee regardless of hours or output — predictable, but worth tying to a defined scope.

Evidence: verified — checked against a named source you can open; the links under Sources below are where to check it yourself.