Organic social, community and short-form video. Scored on whether they can actually produce native video, and whether they measure anything beyond followers.
27 evaluated, of which we would put 24 in front of a client and cut 3.
Short-form video is the capability that separates them
The heaviest weight in this rubric is platform and format depth, and in practice that means one question: can they produce native short-form video at a real cadence, or do they schedule graphics? Most agencies in this category are competent at the second and describe themselves as capable of the first. Ask for the last month of video they made, not a showreel.
Followers are the metric agencies pick when the others are bad
Follower counts and likes are reported precisely because they always go up. This rubric rewards engagement quality, community growth and any connection to demand or pipeline. A social agency that cannot describe how its work reaches revenue is not necessarily doing bad work, but it is asking you to take the whole thing on faith.
Creator and UGC capability is now part of the job
Sourcing creators, briefing them, handling whitelisting and measuring the output has moved from a specialism to a baseline expectation, because creator content is routinely the best-performing thing on the channel. If you are buying creator content specifically to run as ads rather than for reach, that is a different purchase — see UGC & creator content.
A low-cost generalist with a real social-media service listing but almost no category-specific proof, no creator or community depth, and one serious adverse review signal.
Social media is a small part of an exceptionally broad service menu
Only one Clutch review and no quantified social business outcome
One serious adverse review allegation requires direct diligence
The official site was not independently inspectable during this review
CUT: ultra-low-cost done-for-you posting with no-meeting delivery cannot support native creative, community, creator, or revenue-accountable work.
Commodity price point
No-meeting workflow
No creator or pipeline evidence
How this page is built: every vendor here is scored against the published social_media rubric — the one written for what this category actually sells, not a general agency rubric. Several of these records were first filed elsewhere and scored against a rubric they were not competing in; where that happened, the record carries a rescored_from field showing the previous verdict and score, so the change is auditable rather than silent.